Term & Conditions

WeCareTuition.com service agreements are created to serve the best interest of all involved parties. This includes students, parents, guardians, tutors, and administrative personnel. wecaretuition.com reserves the right to alter the service agreement without any prior notice.

Tutor Registration

WeCareTuition.com does not automatically accept all tutor applicants. We require a prospective tutor to be at least 16 years old, hold a minimum of GCE ‘O’ level certificate, and reside in Singapore. Also, tutors must confirm their eligibility to perform private tutoring in Singapore prior to registration.

Tutor Qualifications

Tutors are expected to provide accurate personal information at all times. wecaretuition.com will not tolerate tutors misleading clients with bogus credentials or bogus personal information. All posted content, whether publicly or privately transmitted, is the sole responsibility of the tutor. WeCareTuition.com does not take responsibility for the origin of this content.

Tutor Authentication

WeCareTuition.com will verify tutor documents in order to ensure that the level of qualification is directly aligned with the tuition fee requested by the tutor. Any tutor submitting false documentation will be turned over to the Singapore Police Force. While WeCareTuition.com cannot guarantee accuracy in all documents, our goal is to maintain a 99% accuracy rate.

Tutor Guidelines

• Be punctual
• Provide student two days’ notice if there is to be a change of tuition time, unless due to sickness
• Utilize a syllabus to monitor changes and to update teaching subject regularly
• Be patient with student
• Physical contact with a student is not allowed
• If tuition is done in tutor’s place, proper guidance must be given during the first lesson
• Always deliver a full tuition session
• Always put your student first
• No verbal abuse is allowed
• No vulgarity is allowed
• Communicate regularly with parents to keep them updated of progress

While basic ethical rules have not been listed here, wecaretuition.com expects all tutors to follow this unspoken code. This code contains such things as maintaining a respect for the well-being and success of your students.

Cancellation of Assignment by Tutor

If a client cancels the tuition due to a tutor not showing up for a session, the tutor must bear the first month’s commission for WeCareTuition.com. In the event where the tutor cancels the lesson before the start or during the first month, the tutor must get a replacement who is of equivalent or higher educational grades and able to meet all the requirements. Otherwise, the tutor has to bear the full amount of the commission.

Tutoring Period

If the tutoring period is not specifically declared, the student and tutor should be prepared to commit to tutoring until the end of the year or more than 3 months.

Commission

Commission refers to the amount wecaretuition.com levies for a successfully matched tuition team. For the first two weeks, a tutor’s tuition fees will be paid to WeCareTuition.com as commission. After the initial two week period, clients will pay the tuition fees directly to the tutor. However, if the tuition assignment has a duration of less than three months, the commission will be evenly divided between tutors and clients. This will be confirmed between the client and the tutor prior to the beginning of tutoring. In the event of cancellation either by the parent or tutor anytime during the first month, half of the amount will be paid to us as commission.

Tuition Rates

Actual tuition rates differ for each tutor, depending on several factors. The ranges of tuition rates listed on our site are to be used as a reference.

Payment

Tutors are not allowed to change the tuition fees or commission in any way for the first month without the consent of WeCareTuition.com. Payment collection details will be discussed and confirmed once tuition assignments are successfully matched. Payment can be made to the tuition agency in the form of fund transfers, cheque, or cash.

Location of Tutoring Lessons

Tutors will conduct teaching at the student’s residence unless specified and agreed upon by both client and tutor.

Tutor Reassignment or Cancellation

If at any time the client is not satisfied with the tutor, the client may request a replacement. However, the client is responsible for paying the attended tuition fees.

Personal Data Protection Act (PDPA)

By using our services, you have given your consent for any use or disclosure of your personal data. You agree to receive notifications from WeCareTuition.com via phone and email. All personal information will be kept confidential and used for the matching purpose(s) only.

Disclaimer

While WeCareTuition.com tries to provide clients with the closest tutor match possible we cannot guarantee a satisfying match. Our agency holds no responsibility or liability for problems, unhappiness, or disputes that are a result of the tutor. WeCareTuition.com will not act as an arbitrator for any disagreements that arise between tutor and client. WeCareTuition.com reserves the right to terminate or deny services to any client or tutor at any time.

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